STAHN FACILITY SERVICES
PRIVACY POLICY
Effective Date: October 23, 2026
1. Introduction
Stahn Facility Services is a cleaning business based in Port Charlotte, Florida, providing residential and commercial cleaning services.
We respect the privacy of our customers and are committed to protecting the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information in connection with our cleaning services.
By requesting or using our services, you acknowledge that you have had the opportunity to review this Privacy Policy.
2. Information We Collect
Depending on the services requested and our interactions with you, we may collect the following information:
Contact information: Names, business names, phone numbers, and email addresses.
Property information: Residential addresses, commercial property addresses, and relevant service details.
Service information: Cleaning schedules, requested services, preferences, and special instructions.
Property access information: Keys, access codes, entry instructions, alarm procedures, and other information needed to access a property when authorized.
Billing information: Estimates, invoices, payment records, and information needed to process payments.
Communications: Emails, text messages, phone communications, feedback, complaints, and other correspondence relating to our services.
Other information: Information voluntarily provided by customers that is reasonably necessary to provide services or operate our business.
We aim to collect only information reasonably necessary for legitimate business purposes.
3. How We Use Your Information
Stahn Facility Services may use collected information to:
Schedule, confirm, and manage cleaning appointments.
Provide residential and commercial cleaning services.
Prepare estimates, service agreements, invoices, and receipts.
Communicate about appointments, cancellations, service changes, and customer requests.
Coordinate authorized access to residential and commercial properties.
Process payments and maintain accurate financial records.
Respond to questions, concerns, complaints, or service issues.
Maintain business records and comply with applicable legal and tax requirements.
Protect the safety, property, and legitimate interests of our customers and business.
Improve our services and customer experience.
We do not intentionally use customer information for purposes unrelated to our business without an appropriate legal basis or permission where required.
4. Confidentiality of Residential and Commercial Properties
We recognize that residential homes and commercial facilities may contain private, sensitive, or confidential information.
Information encountered while performing cleaning services will be treated confidentially. This may include details about a property's layout, personal belongings, business operations, documents, security arrangements, access procedures, and occupants.
We will not intentionally disclose confidential customer or property information to unauthorized individuals, except when disclosure is necessary to provide our services, authorized by the customer, or permitted or required by law.
We will not photograph, record, or publish images of customer properties for advertising, promotional, or social media purposes without appropriate permission.
Customers are encouraged to avoid providing unnecessary sensitive personal information when requesting our services.
5. How We Share Information
Stahn Facility Services does not sell or rent customers' personal information to third parties.
We may share information in limited circumstances, including:
Service providers: With providers that help us operate our business, such as payment processors, accounting services, scheduling platforms, email providers, and electronic signature or document storage services.
Authorized representatives: With individuals whom the customer has authorized to receive relevant information.
Legal requirements: When disclosure is required by applicable law, a court order, or valid legal process.
Protection and safety: When reasonably necessary to protect our rights, property, safety, or the rights and safety of others.
When information is shared with service providers, we aim to limit the information disclosed to what is reasonably necessary for the relevant purpose.
6. Payment Information
We may maintain estimates, invoices, receipts, payment confirmations, and transaction records for accounting, customer service, and business purposes.
If payments are processed through third-party payment providers, those providers may collect and process payment card or banking information under their own privacy policies and security practices.
We do not intentionally store full payment card details when those details are handled directly by a third-party payment processor.
Customers should review the privacy policies of any third-party payment provider they use.
7. Data Security
We take reasonable administrative and technical precautions to protect customer information against unauthorized access, disclosure, loss, misuse, or alteration.
These precautions may include limiting access to customer information, protecting electronic records, and taking reasonable care when handling property access instructions and confidential business information.
No method of electronic storage or transmission is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.
If a data breach occurs, we will take appropriate steps consistent with applicable legal requirements, including any required notifications.
8. Data Retention
We retain customer information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained to:
Provide ongoing cleaning services.
Maintain service agreements, invoices, and payment records.
Meet tax, accounting, and other legal obligations.
Resolve customer disputes or respond to complaints.
Establish, exercise, or defend legal claims.
Maintain appropriate business records.
When information is no longer reasonably necessary and no legal or business requirement requires its retention, we will take reasonable steps to securely delete or dispose of it.
9. Customer Privacy Requests
Customers may contact Stahn Facility Services to ask questions about their personal information or request access to, correction of, or deletion of information where appropriate.
We will consider reasonable requests and respond as appropriate, subject to applicable law, legitimate business needs, contractual obligations, and legal recordkeeping requirements.
Some information may need to be retained even after a deletion request, including information required for tax records, financial records, legal compliance, or dispute resolution.
10. Third-Party Services and Websites
Our business may use third-party services for email, communications, scheduling, payments, electronic signatures, document storage, accounting, and other business operations.
Information processed by these providers may be subject to their own privacy policies, terms, and security practices.
If Stahn Facility Services operates a website or uses online forms in the future, additional information may be collected through those services. Any applicable disclosures regarding website analytics, cookies, online forms, or similar technologies should be provided as appropriate to the website's actual practices.
11. Marketing Communications
We may communicate with customers about requested services, appointment reminders, estimates, invoices, scheduling changes, and other service-related matters.
If we send promotional or marketing communications, we will follow applicable laws regarding consent, opt-outs, and permitted communications.
Customers may contact us to request that promotional communications stop. Service-related and legally required communications may still be sent when appropriate.
12. Florida Privacy and Data Protection
Stahn Facility Services operates in Florida and aims to handle customer information in accordance with applicable federal and Florida laws.
Florida law includes requirements concerning the protection of certain personal information and notification of qualifying data breaches. We will address any applicable obligations in accordance with the law.
This Privacy Policy does not limit any rights customers may have under applicable law.
13. Children's Privacy
Our cleaning services are intended for adults, households, businesses, and property representatives.
We do not knowingly collect personal information directly from children for marketing purposes. If information about a child is provided unnecessarily, customers may contact us to discuss appropriate handling of that information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal obligations.
When changes are made, we will update the effective date and make the revised policy available upon request or through our website, if applicable.
Customers are encouraged to review the policy periodically.
15. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Stahn Facility Services
Business Location: Port Charlotte, Florida
Email Address: justin@stahnfacilityservices.com
Phone Number: (708) 240-0609
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
Stahn Facility Services
Residential and Commercial Cleaning Services
Port Charlotte, Florida
This Privacy Policy describes our general information-handling practices. It does not replace a cleaning service agreement, confidentiality agreement, or other legal obligation that may apply to a particular customer or project.